Effective Date: March 11, 2026

By scheduling a session with Counseling Today LLC (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) acknowledge and agree to the following terms and conditions:

1. Scope of Services

Counseling Today LLC provides coaching, grief support, and practical strategies to assist individuals in navigating life’s challenges. These sessions are for educational, personal development, and support purposes only and do not constitute licensed mental health treatment, psychotherapy, medical services, or professional therapy.

• These services are not intended to diagnose, treat, prevent, or cure any medical or mental health condition.

• We do not provide crisis intervention. If you are experiencing a mental health crisis, contact emergency services, a crisis hotline, or a licensed mental health provider immediately.

• Clients are encouraged to seek licensed medical or mental health professionals for clinical concerns.

2. Professional Boundaries

• No Diagnoses or Clinical Treatment: While Dr. Matthew Peloquin holds a PsyD in Grief Counseling, he does not practice as a licensed mental health professional at this time.

• No Medical Advice: Any discussions within sessions should not be interpreted as medical, psychiatric, or psychological advice. Clients should consult appropriate licensed professionals regarding any medical or mental health concerns.

• No Legal or Financial Advice: Counseling Today LLC does not provide legal, financial, or professional advisory services. Clients should seek licensed professionals for legal or financial matters.

3. Assumption of Risk & Personal Responsibility

By engaging in our services, you acknowledge that:

• You voluntarily assume all risks associated with your participation in coaching or grief support sessions.

• Any decisions, actions, or interpretations you make based on these sessions are solely your responsibility.

• Counseling Today LLC makes no guarantees regarding specific outcomes, results, or improvements.

4. Confidentiality & Ethical Considerations

We value your privacy and adhere to ethical best practices. However:

• Absolute confidentiality cannot be guaranteed. If required by law, we may disclose information in cases of:

• Threats of harm to self or others.

• Abuse or neglect of a minor, elderly, or vulnerable person.

• Subpoena or court orders requiring disclosure.

• Electronic communication (e.g., email, online sessions) is not 100% secure. Clients acknowledge the inherent risks of using technology for confidential discussions.

5. Release of Liability & Indemnification

5.1 Limitation of Liability

To the fullest extent permitted by law, Counseling Today LLC and its representatives shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of our services.

• Any emotional distress, financial losses, personal decisions, or outcomes resulting from these sessions.

5.2 Indemnification

By engaging in these services, you agree to indemnify, defend, and hold harmless Counseling Today LLC, its affiliates, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including attorney’s fees) arising out of:

• Your use or misuse of the services.

• Your reliance on any information provided in sessions.

• Any legal actions, disputes, or damages related to your participation in these services.

6. Cancellation & Rescheduling Policy

• Sessions are non-refundable once booked.

• If you need to cancel, you may reschedule within 60 days of the original session date.

• Rescheduling must be requested at least 24 hours before the scheduled appointment.

• Missed appointments or late cancellations (under 24 hours) may not be eligible for rescheduling.

7. Governing Law & Dispute Resolution

• This agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

• Any disputes shall first be attempted to be resolved through informal negotiation. If unresolved, disputes shall be settled through binding arbitration in Texas under the rules of the American Arbitration Association (AAA).

• Each party waives the right to a trial by jury or participation in class-action lawsuits.

8. Acceptance of Terms

By proceeding with a booking, you confirm that:

• You have read, understood, and agreed to these terms.

• You acknowledge that no licensed mental health treatment is being provided.

• You assume full responsibility for your decisions, actions, and interpretations related to the services.

If you do not agree with these terms, do not proceed with booking a session.

Once you've completed the payment process, you'll be sent to the scheduling page. Whether you are seeking a session the same day or weeks later, you are free to schedule a time that best works for you.

For sure! You simply need to purchase coaching again and will be able to get access to another set of coaching sessions at your convenience.

Please refer to the Terms & Acknowledgment Agreement page for the specifics, but rest assure, your investment in your mental wellness will not go to waste if you need to cancel.

You will find in the Terms & Acknowledgment Agreement that you can reschedule your session for a different time.

Once you have paid for your session, it will not be lost.

This is not a problem. If you opt to end your partnership with us, we will glad fully work with you to find a better fit.

If you have found another preferred option, we will work with them to provide your records upon your approval.